ALL SYSTEMS NORMAL
/
UPTIME 99.98%
/
AVG RESPONSE 8m 12s
/
OPEN TICKETS 3
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ENDPOINTS MONITORED 1,204
MANAGED IT · HARDWARE · SUPPORT

Systems that stay current, not just patched.

RefreshIT Systems keeps small and mid-sized businesses running — proactive IT support, secured networks, and the hardware to back it up. One team, one number to call, no surprises on the invoice.

4.2mAVG TICKET FIRST RESPONSE
99.98%CLIENT NETWORK UPTIME
120+BUSINESSES SUPPORTED
      Dashboard
$ status--client= New Client - Port Hedland
firewall● active, patched 2h ago
backups● last run 03:00, verified
endpoints42 / 42 online
open tickets1 (low priority)
next maintenance windowSat 02:00–04:00
SERVICES

Support that shows up before something breaks.

Every engagement starts with an audit of what you actually have running. From there, pick ongoing management, project work, or both.

SVC-01 · MANAGED

Managed IT Support

Unlimited remote and onsite support for your whole team, monitored around the clock.

  • 24/7 monitoring & alerting
  • Help desk with same-day response
  • Patch management & updates
SVC-02 · SECURITY

Cybersecurity & Compliance

Endpoint protection, email security, and staff training that stands up to an audit.

  • Endpoint detection & response
  • Phishing simulation & training
  • Compliance reporting
SVC-03 · CONTINUITY

Cloud & Backup

Automated, tested backups and cloud migration so a bad day never becomes a bad month.

  • Daily verified backups
  • Disaster recovery planning
  • Microsoft 365 / Google Workspace admin
SVC-04 · NETWORK

Network Management

Wired, wireless, and VPN infrastructure designed, installed, and kept healthy.

  • Network design & installation
  • Firewall & VPN management
  • Bandwidth & performance tuning
SVC-05 · ONSITE

Help Desk & Onsite Visits

A real person on the phone, and a technician at your door when remote isn't enough.

  • Direct help desk line
  • Scheduled onsite visits
  • Hardware swap & repair
SVC-06 · STRATEGY

IT Consulting

Budgeting, roadmaps, and vendor management from someone who isn't selling you extra seats.

  • Annual technology roadmap
  • Vendor & contract review
  • Budget planning
PRODUCTS

Hardware and licensing, sourced and configured for you.

Every unit is imaged, patched, and asset-tagged before it ships. Add items below to build a quote request — no payment is taken here.

HOW WE WORK

The refresh cycle.

The same loop runs behind every client account, whether it's your first month or your fifth year with us.

AUDIT

See what's actually there

We inventory hardware, software, and risk before recommending anything.

STABILIZE

Fix what's urgent

Patch, back up, and secure the gaps that put the business at risk today.

MONITOR

Watch it stay healthy

Ongoing monitoring catches issues before your team notices anything.

RENEW

Plan the next refresh

An annual roadmap keeps hardware and licensing ahead of end-of-life.

“

We stopped thinking about IT the day RefreshIT took over. Tickets get answered, backups actually get tested, and nothing's on fire anymore.

OPERATIONS MANAGER · 38-SEAT LOGISTICS FIRM

CONTACT

Open a ticket, or just ask a question.

Tell us about your setup and we'll follow up with a quote or a call time — whichever gets you an answer faster.

New request

TICKET #10482
@

Email

sales@refreshitsystems.com — general questions and quotes.

#

Existing client support line

Already a client? Use your dedicated help desk number for faster routing.

◷

Response time

New requests get a reply within one business day; existing clients within the hour.

✓

Free first audit

Every new client starts with a no-cost review of current hardware, backups, and security posture.

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One-time items only. Monthly/seat-based items (Microsoft 365, EDR, backup) are billed on a service agreement — use "Request this quote" for those.

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